Frequently Asked Questions
Everything you need to know about shopping at KULE.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package is on its way.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items within 30 days of the delivery date. Please ensure all original tags are still attached.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location.
How do I care for my KULE garments?
To maintain the quality of our fabrics, we recommend following the care instructions on the internal label. Generally, we suggest machine washing cold and laying flat to dry.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Can I change or cancel my order?
Once an order is placed, we move quickly to process it. Please contact our customer support team within one hour of purchase if you need to make changes.